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FAQs about SeatGeek

When will I receive my tickets?
Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets. Tickets that are uploaded to your SeatGeek account or sent to you via email can be delivered within 24 hours of the event. This is due to security measures that venues use to keep your tickets safe.

How do I accept and access mobile transfer tickets?
Some venues prefer to use paperless tickets, or mobile transfers for entry because it’s a more secure delivery method than traditional print-at-home tickets. Mobile transfers are tickets that are delivered via an email or link from a third-party app and need to be presented from the third-party’s app or mobile website with an Android device or iPhone.

Can I trust the tickets sold on SeatGeek?
Absolutely! The tickets on SeatGeek are sold by licensed sellers, other SeatGeek customers, and sometimes the team’s box office. All of the tickets sold on SeatGeek are backed by the Buyer Guarantee.

Can I change, cancel, or get a refund for my tickets after an order is placed?
Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, they’re unable to refund, cancel, or exchange tickets. The vendors that they list also have a general policy that all sales are final. If your event is canceled, you’ll receive a refund for your order as per the Buyer Guarantee.

How do I sell tickets on the SeatGeek Marketplace?
You can resell tickets by visiting the Tickets tab on their website or app, viewing the ticket details for a specific event, and clicking or tapping the Sell Tickets button. You can only sell tickets that have been uploaded to your SeatGeek account. Your tickets will automatically appear in the buyer’s account once they’re sold, so you don’t have to worry about sending them yourself.