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FAQs about New Orleans Ghost Tours

Do I need to make reservations?
Yes. The city of New Orleans regulates the tour guide industry and places a numerical limit on the number of guests each guide can lead at one time. You can make reservation by booking on their website or calling (877) HAUNTU2.

Why is a 48-hour advance reservation with groupon vouchers require?
Groupon is unique as a 3rd-party seller in that New Orleans Ghost Tours receive no communication from Groupon that you have purchased the tickets. So the staff do not know you exist until you call or go online to make reservations. In order to ensure they can accommodate everyone, they require 48 hours advance notice. Occasionally, they can make an exception, but if you require a specific time and day, it is best you call at least 48 hours before desired tour departure.

Do you give discounts for groups?
Yes. The more people in your party, the bigger the discount. Please call 504-454-3939 for a group quote.

What is the cancellation policy?
If you cancel 72 hours or more in advance, you can get a full refund. Anything else is handled on a case by case basis.

  • 72-hour advance cancellation will be issued a full refund
  • No refunds will be issued for inclement weather unless the tour is canceled by the operator.
  • They do not accept or issue refunds for late arrivals. Please arrive 30 minutes prior to the tour departure to ensure your spot.
  • All other refund requests will be reviewed on a case by case basis.

What is the refund policy?
They have a strict no refund policy. If you no show, there is also a $5 per person rebooking fee.

What times are the tours?
We have tours daily at 9am, 11am, 4pm, 5pm, 7pm, and 8pm. Monday through Saturday we also have a 1:30pm tour.

How early should we arrive?
They begin check-in 30 minutes prior to tour departure and the tour departs on time. Late arrivals will not be accepted due to liability issues, as well as respect for the guests who arrived are already mid-tour. If you do miss your tour, please contact them and they will gladly rebook you to another time. They do not offer refunds for late arrivals.

Are tours open on holidays?
They are closed Christmas Eve, Christmas Day, and Mardi Gras Day. On other holidays, they may be operating with a limited tour schedule due to closures of cemeteries and other businesses. If you are interested in a tour on a holiday, it is best to call to confirm availability.

New Orleans Ghost Tour