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FAQs about Mastermind Escape Games

What forms of payment do you accept?
Credit card is accepted only. NO cash or checks will be accepted on site.

What is an escape room?
An Escape Room is a live-action game starring you and your friends, as you solve puzzles, complete challenges, and decipher clues to complete the mission and escape the room!

How old do I have to be to play?
Anyone can play, but players under the age of 12 must be accompanied by an adult.

When can I schedule an escape game?
Games must be booked at least an hour in advance or rescheduled 24 hours in advance. Please arrive at your scheduled booking time to fill out our in store waiver before your escape.

What happens if we can’t solve any of the puzzles?
You will be provided a system in which to read clues. The attentive Game Masters are always there to help you out if you get stuck!

Do you issue refunds?
There are no issue refunds for booked games, but you may reschedule up to 24 hours before your booking.

What if we don’t fill all the slots for a room?
Empty slots for a room will be filled by other people who book the same time slot. If you would like to have the room for your group alone, you will need to book all of the tickets for that room.

Can I take pictures inside the room?
Photographs and video recording are not allowed in the rooms. They put a lot of time and effort into the design and construction of the rooms, so they don’t want to spoil anything for players who haven’t gone yet.

Will other people be in the room with us?
If you want a private experience, you can book an entire room, which will allow you to have up to 8, 10 or 12 people. If you don’t book the entire room, there’s a strong chance that others will book the other available spots. But that’s okay; the potential of meeting and playing with new people is awesome and adds to the overall experience.

What happens if I am late for my scheduled Escape Room experience?
Customers who arrive after an escape room experience starts will not be permitted to enter an experience that has already begun. Instead, will be offered entry into the next available escape room or will be able to book for another date/time.

How much does it cost?
$28 per person

How many people can be in one room at a time?
Up to 12 people depending on the location and room theme you select.

Are there any food/alcohol available?
No, we do not serve food or alcohol on site

Can I reschedule?
Within 24 hours you may reschedule. Please reference the ‘Booking’ change button at the bottom of your confirmation email.

What happens if some of the members of our party are late?
If you have booked the entire room, they will let the rest of your group join when they arrive, but they cannot delay the game’s initial start time for latecomers.

Will I be in the escape room with strangers?
Unless you book the whole room there is always a chance that other people will book with you. That in itself is half the fun! These rooms aren’t easy and you need all sorts of brains to help you win. The more people the better your chances!

I’m trying to plan a Birthday Party how does this all work? Are there rooms for parties?
Birthday Parties are great at Mastermind Escape Games. The rooms accommodate 8-12 people depending on the location and room. If there is anyone in the room younger than 12 years old an adult must accompany them inside the room. You don’t have to help, but you must be in there. If everyone is over 12 they still highly encourage an adult to go into the room. Keep in mind, these rooms challenge 12 fully grown adults and they want to make sure the kids have as much fun as possible. Finally, remember that if you don’t book the room to capacity the remaining spots inside the room will be able to be booked by other guests.

Do you offer group discounts? Kids? Military?
There are some discounts they can provide, but that depends on the size of your group, the day, time, and room your booking. Is this for a special event?
They currently do not offer discounts for kids.
They currently do not offer discounts for military personnel.

What are the difficulty levels of the room?
The rooms range in difficulty but every single one of them is fun! (Refer to location specific rooms on Website.)

Are the rooms scary?
None of the rooms are designed to scare you. The only people inside of the room are the guests that booked the room with you, so you don’t need to worry about actors or anyone jumping out at you.

Do you have different rates for children?
Children under the age of 2 years will be admitted for free but please remember the escape rooms are very challenging and having a young child with you may be a distraction to you, or other guests in the room with you.

Mastermind Escape Games