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FAQs at HelloFresh
What does HelloFresh offer for people with special dietary requirements?
HelloFresh has a variety of menus that could potentially contain an allergen. Ingredients are stored in HelloFresh facilities segregated by packaging that results in protection from cross-contact. HelloFresh works with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to the customers at peak freshness. HelloFresh has a variety of meal choices each week, some of which are gluten-free, dairy-free, or nut-free. HelloFresh do offer a vegetarian box with 3 meals for either 2 or 4 people. This box contains fresh fruits, vegetables, whole grains, and plant-based sources of protein. There is no meat or fish. Occasionally, the vegetarian recipes are also vegan; when they are, the recipe is listed as being vegan.
What should I do if one of my ingredients is damaged or missing?
This is definitely not acceptable, and HelloFresh apologizes for the inconvenience. Please contact Customer Care on their website so HelloFresh can make this right ASAP.
Do you offer plans for people with special requirements?
Transparency is important to HelloFresh, and they make it their priority to provide as much nutrition information to their customers about every ingredient in every recipe as possible. Because everyone has different tastes, allergies, and preferences, they leave it to the customers to review the ingredients and determine which recipes best meet their dietary needs.
Can I choose my ingredients, choose my recipes, or both?
Recipes…yes! Ingredients, no. However, all ingredients are clearly listed along with specific allergens that correspond to certain ingredients. Everything is packaged and labeled separately, so substituting or omitting an ingredient at home is easy.
Where are the meats sourced from?
The meat suppliers vary by week and region. When they choose their suppliers, their first priority is to get to know them and their operation from the inside out. HelloFresh personally take an on-site visit to every meat vendor they work with to ensure the operation is food safe. The meats are primarily sourced domestically and are all natural. Their poultry suppliers have certified that the animals they supply us with are both antibiotic and hormone free.